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Certificate in Workplace Communication (Online at your own pace)

Adult Enrichment / Business & Consumer -
Online Certificates and Courses 2025

Improve your workplace communication skills and increase your chances of career success with a comprehensive and intensive training program. Gain valuable skills and techniques that you can start implementing on Monday morning. Learn a workable conflict management model, successful conflict management strategies, and how to improve your negotiation skills for a win-win outcome. Discover more about yourself and others using personality profiles for better work performance. Learn from our popular instructors and take away practical how-to skills that really work.

Courses:

  • Conflict Management
  • Management in the 21st Century
  • Using Personality Profiles for Better Work Performance

Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ

Class details:

Conflict Management
Unit 1: Understanding Conflict
    Definition of conflict.
    The up side of conflict.
    Describe performance expectations related to conflict.
 Unit 2: Understanding the Conflict Management Model
    Using the model
    Dialog for a conflict conversation
    When to take action and address a conflict situation
Unit 3: Conflict Management Case Studies
    Review of real world cases
    Analyze and evaluate the cases
 Unit 4: Strategies for success
    Creating a standard of performance
    Creating your own dialog
    Applying the model
Management in the 21st Century
Unit 1: Principles of collaboration in management
    Defining principles of collaboration
    Emotions, self-mastery and collaboration
    Redirecting teams and group collaboration
    Conflict management and facilitation
 Unit 2: Relationship building
    Building relationships fundamentals
    Renegotiating failed relationships
    Managing collaborative potentials
Unit 3: Strategies to tap into group collaborative potential
    Harnessing collaborative energy
    Responsible communication
    Managing collaboration for performance
 Unit 4: Your action plan for collaborative management
    Setting your management goals
    Identify and utilize collaborative resources
    Creating a collaborative management action plan
Using Personality Profiles for Better Work Performance
Unit 1: Understanding the DiSC Profile
    Getting to know the four styles of the DiSC profile
    Dominance
    Influence
    Steadiness
    Compliance
 Unit 2: Communicating effectively with each style
    Understanding preferences for communicating
    The most effective and influential communicators
    Knowing how to reach and be understood by others
    Insights into barriers that each style has,
    Clarifying detractors and enhancements for each style
Unit 3: Increasing your Success Part 1
    In depth analysis of the D and I behavioral styles from the DiSC profile
    Creating action plans for D and I styles
 Unit 4: Increasing your Success Part 2
    Analyzing the other two behavioral styles from the DiSC profile: S and C
    Developing action plans for S and C styles 
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Instructor

William A Draves

William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.


In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

Sally Klauss

Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.

OE-21160d-ugc

  Sally Klauss , William A Draves

Online
Sun-Sat, Sep 2 - Nov 28
12:01 AM - 11:59 PM
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Min Age   18 yr.
Price: $ 595 00
OE-21160c-ugc Closed

  Sally Klauss , William A Draves

Online
Sun-Sat, Jun 2 - Aug 29
12:01 AM - 11:59 PM
Su
M
Tu
W
Th
F
Sa
Min Age   18 yr.
Price: $ 595 00

Online registration is over