Certificate in Workplace Communication (Online at your own pace)
Adult Enrichment / Business & Consumer -
Online Certificates and Courses 2025
Improve your workplace communication skills and increase your chances of career success with a comprehensive and intensive training program. Gain valuable skills and techniques that you can start implementing on Monday morning. Learn a workable conflict management model, successful conflict management strategies, and how to improve your negotiation skills for a win-win outcome. Discover more about yourself and others using personality profiles for better work performance. Learn from our popular instructors and take away practical how-to skills that really work.
Courses:
- Conflict Management
- Management in the 21st Century
-
Using Personality Profiles for Better Work Performance
Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ
Class details:
Conflict Management | ||
Unit 1: Understanding Conflict
The up side of conflict. Describe performance expectations related to conflict. |
Unit 2: Understanding the Conflict Management Model
Dialog for a conflict conversation When to take action and address a conflict situation |
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Unit 3: Conflict Management Case Studies
Analyze and evaluate the cases |
Unit 4: Strategies for success
Creating your own dialog Applying the model |
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Management in the 21st Century | ||
Unit 1: Principles of collaboration in management
Emotions, self-mastery and collaboration Redirecting teams and group collaboration Conflict management and facilitation |
Unit 2: Relationship building
Renegotiating failed relationships Managing collaborative potentials |
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Unit 3: Strategies to tap into group collaborative potential
Responsible communication Managing collaboration for performance |
Unit 4: Your action plan for collaborative management
Identify and utilize collaborative resources Creating a collaborative management action plan |
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Using Personality Profiles for Better Work Performance | ||
Unit 1: Understanding the DiSC Profile
Dominance Influence Steadiness Compliance |
Unit 2: Communicating effectively with each style
The most effective and influential communicators Knowing how to reach and be understood by others Insights into barriers that each style has, Clarifying detractors and enhancements for each style |
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Unit 3: Increasing your Success Part 1
Creating action plans for D and I styles |
Unit 4: Increasing your Success Part 2
Developing action plans for S and C styles |
William A Draves
William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.
In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

William A Draves
William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.
In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

Sally Klauss
Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.
Sally Klauss , William A Draves
Sally Klauss , William A Draves
Sally Klauss , William A Draves
Sally Klauss , William A Draves
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