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Certificate in Customer Service (Online at your own pace)


Adult Enrichment / Business & Consumer -
Online Certificates and Courses 2025

In today's business world, customer service plays a crucial role in every organization's success. As technology advances, the need for human interaction with customers becomes even more critical. Whether it's retaining customers, serving your audience, or converting potential inquiries into sales, good customer service is now essential. Improve your customer service skills to advance your career, enhance productivity, and contribute to your organization's success. Discover exceptional techniques for customer service that are not found anywhere else.

Courses (click link for course details):

  • Keys to Customer Service
  • Extraordinary Customer Service

Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ


Class details

Keys to Customer Service
Unit 1:
    Understand Service Matters
    Longevity and Loyalty
    Cost of a Lost Customer
    Engage Your Customer
Unit 2:
    Listen to Your Customer
    Active Listening
    Avoid Improper Listening
    The Power of Feedback
Unit 3:
    Web Sites and Electronic Communication
    Web-Based Customer Service
    Disadvantages of Web-Based Customer Service
    Evaluate Your Web-Based Customer Service
Unit 4:
    Customer Turnoffs
    Exceed customer expectations
    Recognize and categorize customer turnoffs
    Deal with customer expectations and turnoffs
Extraordinary Customer Service
Unit 1: Understanding your customer
    Why customer service is important
    Knowing your customer
    Customers are constantly evaluating you
    Basic customer service skills you may not have thought of
Unit 2: Setting customer expectations
    Analyzing customer contacts
    Developing internal customer targets
    How to easily exceed your customers' expectations
Unit 3: Developing effective processes
    What is working for your customers
    Re-engineering your process
    Ways to give the best information
    Handling complaints
Unit 4: Making customer service extraordinary
    Tweaking the customer's experience
    Telling the world how great you are
    Having fun
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Instructor

Greg Marsello


Greg Marsello has worked for over 40 years with organizations to implement extraordinary customer service best practices and strategies. Over 35 weeks a year he travels North America visiting organizations wanting to improve productivity and performance. Greg facilitates experiences on customer service and team building. He has worked with businesses, non-profits, churches, government agencies and a variety of different organizations.

Nanette Sanders-Cobb


Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members.

Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.
OE-21150a-ugc

  Nanette Sanders-Cobb , Greg Marsello


Online
Sun-Sat, Feb 3 - Mar 28
12:01 - 11:59 AM

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M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
OE-21150b-ugc

  Nanette Sanders-Cobb , Greg Marsello


Online
Sun-Sat, Apr 7 - May 30
12:01 - 11:59 AM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Jan. 7th at 9:00 AM
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  Nanette Sanders-Cobb , Greg Marsello


Online
Sun-Sat, Jun 2 - Aug 1
12:01 - 11:59 AM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Jan. 7th at 9:00 AM
OE-21150d-ugc

  Nanette Sanders-Cobb , Greg Marsello


Online
Sun-Sat, Sep 2 - Oct 31
12:01 - 11:59 AM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Jan. 7th at 9:00 AM