| Sun-Sat, Jun 5 - Jun 30 |
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Accounting and Finance for Nonfinancial Managers
Successful professionals in the workplace use financial information to aid effective decision making. The course "Accounting and Finance for Non-Financial Managers" explains financial concepts and accounting processes used in most businesses. It provides practical techniques that increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle, and use financial information in decision making. Analyze resource allocation, and evaluate financial performance to make informed decisions. This class can be taken individually or as part of the Certificate in Accounting and Finance for Nonfinancial Managers Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Introduction to finance The Vocabulary of Finance The Four Basic Elements of Finance The Basic Financial Statements Unit 2: Introduction to accounting Basic Terminology The Purpose of Accounting The Accounting Cycle Preparing Financial Statements Unit 3: Managing liabilities Overview of Liabilities The Liabilities of a Business Short-Term Liabilities Long-Term Liabilities Unit 4: Financial planning Overview of Financial Planning The Importance of Financial Planning The Business Planning Process -
Action Research
Action research is a form of investigation designed to attempt to solve problems and improve professional practices. It involves systematic observations and data collection which can be then used by the practitioner-researcher in reflection and decision-making. Discover the features of action research and how it can be directly applied to answer questions and solve problems in collaboration with others in your specific professional context. Come away with the ability to develop an action research plan to partner with your key stakeholders to collect data, analyze data, and determine findings to address this curiosity or solve the problem. This class can be taken individually or as part of the Statistics for Decision Making Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: The uniqueness of Action Research What is action research? How is it different from other types of research? Identifying a problem and study purpose Discussion Topic: Drafting and sharing the above components of an action research plan Unit 2: Identifying Key Stakeholders Characteristics of key stakeholders How to communicate with key stakeholders on an action research plan Issues of ethics in Action Research Discussion Topic: Drafting and sharing the above components of an action research plan Unit 3: Data Collection Procedures Identifying data sources Identifying data collection procedures Planning collaborative meetings with key stakeholders Discussion Topic: Drafting and sharing the above components of an action research plan Unit 4: The Final Action Research Plan Identifying data analysis procedures Constructing plans to inform key stakeholders of the results Applying results to help ensure solution(s) to identified problem(s) from Unit 1 Discussion Topic: Drafting and sharing final action research plan containing Unit 4 components and any revisions from first three weeks -
Adobe Illustrator Essentials
Adobe Illustrator is the industry standard computer illustration software. Use Illustrator to draw shapes and design logos, flyers, posters, banners, business cards or any other vector graphics for print or web. In this course, you will learn Adobe Illustrator fundamentals to set up a print document and use various tools to draw, type and color all kinds of shapes and illustrations. Learn how to efficiently manage layers and artboards, and create print-ready PDF documents. Software Requirements: Access to Adobe Illustrator software required. More information on Adobe Creative Cloud software can be found at adobe.com This class may be taken individually or as part of the Graphic Design Software Essentials Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Getting to Know the Interface and Drawing Tools Interface menus, tools and panels. Working with various drawing and transformation tools Drawing anything from simple to complex shapes and illustrations. Unit 2: Working with Color and Text Working with color panels in the software Creating, managing and applying color and color groups Learning how to type and format text using various text formatting and styling tools and panels. Unit 3: Working with Layers and Pen tool Layers and layer management. Working with the Pen tool. Modifying a drawing using Pen tool options. Unit 4: Working with Artboards Creating and managing multiple Artboards Learning how to layout and design corporate package Business cards, letterhead and envelopes Creating print-ready PDF files -
Adobe InDesign Essentials
Adobe InDesign is the industry standard page-layout program that works with Adobe Illustrator and Photoshop seamlessly. InDesign allows you to create simple to complex multi-page documents such as brochures, flyers, books and magazines. This course is a comprehensive exploration of InDesign tools and capabilities to create professional documents. You will learn how to manage the InDesign environment, create, setup, design, enhance and finalize multi-page documents. Software Requirements: Access to Adobe InDesign software required. More information on Adobe Creative Cloud software can be found at adobe.com This class may be taken individually or as part of the Graphic Design Software Essentials Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Getting to Know the Interface and Setting up a Document Interface menus Tools Panels Starting and setting up a multi-page document in InDesign Unit 2: Working with Objects and Color Learning to work with color panels Creating, managing and applying color to elements Inserting and managing images and illustrations into an InDesign document Unit 3: Working with Text Learning about insert and flow text to multiple pages Managing long text documents Text editing in InDesign documents Unit 4: Typography Advance typography tools and menus Character and paragraph settings and styles Creating print-ready PDF files. -
Adobe Photoshop Essentials
This fundamental course covers Adobe Photoshop CC most commonly used tools, menus and panels. You’ll learn all the basics of Photoshop to effectively work with selection and editing tools, layers, and masks to edit, retouch and enhance existing images or create your own composite digital art work. Impress your business organization, friends and family by enhancing their photos and create magazine cover quality enhanced images. Software Requirements: Access to Adobe Photoshop software required. More information on Adobe Creative Cloud software can be found at adobe.com This class may be taken individually or as part of the Graphic Design Software Essentials Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Getting to know the Interface and Selection Tools Interface menus Tools Panels Working with the various Selection tools Unit 2: Working with Layers and Masks Layers and layer management Non- destructive editing using masks How to type and format text Using various type formatting and style tools and panels Unit 3: Image Correction & Enhancement Photo correction and enhancement tools Crop, dodge and burn Recoloring, retouching Healing brushes Unit 4: Using the Drawing Tools How to use the Pen tool Other drawing tools in Photoshop Advanced drawing and selection File formats How to save files for print or web -
Advanced Data Analysis
After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on the statistically significant information. Whether your business is home-based or a large company, this class will take you to the next level where important decision-making is concerned. Prerequisite: Intermediate Data Analysis - This class can be taken individually or as part of the Certificate in Data Analysis. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Developing a Survey Purposes of surveys Fundamentals of Survey Research Ethical Considerations Likert Scales Unit 2: Comparing Means Chi-Square Statistical Significance Communicating Results Graphically and Textually Practical Problems involving Means Comparisons Unit 3: Finding Differences between Groups ANOVA Post Hoc Comparisons Communicating Results Graphically and Textually Practical Problems Involving ANOVA Unit 4: Individual Research Inquiries Developing Research Questions Setting Up Study Communicating Results Graphically and Textually -
Advanced Excel (online)
We are faced with different types of business decisions each day that can change the data we work with along with our financial outcomes. Have you ever wondered what type of workplace skills you can learn to make wiser decisions? Learning Advanced Excel contains these tools that can help you prepare your worksheets accurately, examine your data for authentication, and then find those answers to your most difficult questions. This course will help you learn these required business functions along with the tools required to analyze data efficiently within the workplace. Save time for yourself by protecting your valuable data and know with assurance that the entered data is accurate without any errors. By completing the course, discover how to attractively visualize your data into meaningful information with confidence. Prerequisite: Intermediate Excel - This class can be taken individually or as part of the Certificate in Mastering Excel. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Advanced Functions Used To Make Business Decisions Applying multiple criteria to functions Using And criteria Using Or criteria Using And and Or and Not criteria Advanced Logical functions Using If -Then control statements Implementing If functions with Aggregate functions Unit 2: Functions Used to Make Financial Decisions Learning basic financial functions Applying functions to perform loan calculations Computing loan payments Computing interest rate Computing number of payment periods Computing present value of a loan Working with additional functions Unit 3: Applying Different Scenarios Using Excel Data Tools Understanding Different What-If Analysis Tools Performing What-If Analysis to see how data changes outcomes in formulas Using Scenario Manager Using Data Tables Using Goal Seek Applying rules to manage cell data Implement validation rules to avoid invalid entries Entering validation rules Avoiding duplicate data entries Unit 4: Powerful Tools Used to Complete Data Implementation and Analysis Exporting and Importing Data into Workbook Protecting a workbook Making improved business decisions using pivot tables Creating an Excel Dashboard to visually display relevant data -
Advanced Marketing Concepts
Acquire expertise in R,F & M Analysis. Understand the 80/20 Principle. Better know the impact of price on sales. Take your knowledge of marketing to a new level. These concepts are what the best marketers use for designing marketing strategies that improve performance and return. Gaining these advanced marketing concepts will enable you to develop more effective marketing campaigns and results. Forget the fads, dump the buzz words. Come away with an advanced level of proven marketing knowledge you will start using on Monday morning, and every week thereafter. Take this class individually or as part of the Integrated Marketing Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Analyzing Customer Purchasing and Demographics R,F & M Analysis Calculating Customer Lifetime Value Key Demographics to collect, and why The 80/20, AIDA, and 3-30-3 Principles Unit 2: Pricing to Improve Profit Margins Market pricing, price points and listing prices Clustered versus diversified pricing Price increase, and decrease, impact on sales Raising prices: guidelines for when, and how Unit 3: Your Seven Primary Market Segments Boston Consulting Group’s Stars & Dogs Repeat customers versus new customers Determining your seven primary market segments Strategic marketing by market segment Unit 4: The Top 10 Advanced Marketing Concepts The 5 marketing experts you need to know, and why Researching marketing best practice The best marketing books The top ten advanced marketing concepts you must know -
Advanced Power BI
Expand your knowledge of Power BI Desktop to the highest level. This course focuses on the advanced capabilities of Power Query, Data Modeling and Reports. Check for data inconsistencies, design efficient queries, create proper relationships, and write DAX code to ensure reports update quickly and accurately. Add navigation and analytical features to your reports to enable consumers to analyze the results. Prerequisite: Intermediate Power BI - This class can be taken individually or as part of the Power BI Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Power Query Utilize Column profile, distribution, and quality Perform fuzzy match Duplicate versus Reference queries Debug errors Unit 2: Data Modeling What a Star Schema is Understand relationship types Manage relationships Unit 3: DAX Understand contexts CALCULATE function COALESCE function Compute visual totals accurately Unit 4: Reports Insert Objects Create Bookmarks -
Advanced SQL
Take your SQL query skills to a new level by learning how to write more advanced SQL queries for enhanced decision making. In this course, you will learn how to write advanced subqueries, advanced join queries, and UNION queries that query more than one table. You will learn how to use transaction processing to ensure SQL statements execute completely or not at all and how to create stored procedures that enable you to store SQL statements for execution. Requirements: Windows 8 or later. Macs are not compatible. Necessary rights (local administrative rights) to install programs on the computer. Prerequisite: Intermediate SQL - This class can be taken individually or as part of the SQL Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Creating Advanced Subqueries Structured Query Language Review Using the IN keyword to link queries Using the EXISTS keyword to link queries Using the ANY keyword to link queries Using the ALL keyword to link queries Unit 2: Creating Advanced Joins Creating inner joins review Creating outer joins review Creating joins with aggregate functions Creating nested joins Unit 3: Creating Union Queries Creating UNION queries Creating UNION ALL queries Creating a WHERE clause and multiple UNION queries Unit 4: Transaction Processing, Stored Procedures, Triggers Implementing transaction processing Implementing stored procedures Implementing triggers -
Advanced Six Sigma Green Belt
The final course in the Six Sigma Green Belt program is the Advanced Six Sigma Greenbelt course which teaches participants to improve and control processes. Topics included in this course include hypothesis testing, design of experiments, and statistical process control. Participants will have to apply the concepts learned in the Introduction and Intermediate Six Sigma Green Belt courses. The instructor will share many handouts, spreadsheets, and web links that have tools participants will use while completing Six Sigma projects Prerequisite: Intermediate Six Sigma Green Belt - This class can be taken individually or as part of the Six Sigma Green Belt Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Analyze Exploratory Data Analysis Correlation and Regression Hypothesis Testing Basic Concepts Point & Interval Estimation Unit 2: Major Tests Paired-comparison Tests Single-Factor ANOVA Chi-square Unit 3: Improvement Techniques Design of Experiments (DOE) Introduction Terminology Design Types Implement and Validate Solutions Response Surfaces EVOP DOE Improvement Analysis Unit 4: Control Concepts Statistical Process Control (SPC) Objectives and Benefits Rational Subgrouping Application of Control Charts Variable Charts Attribute Charts Analysis of Control Charts Control Plans -
Advanced Teaching Online
Soon, half of all learning will be online. Discover how to plan, develop and teach an online course. Take home a ten step model for developing your online course. Experience one of the most advanced online classrooms for teachers. Learn how to create online audio lectures with slide shows. Plus, find out how self quizzes enhance learning. See an animation, drop-and-drop exercise, and dynamite welcome pages. Engage in online discussion with other teachers. An instructor’s book, Advanced Teaching Online, is included. This class may be taken individually or as part of the Certificate in Online Teaching. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class Details: Unit 1: How the internet is changing how we learn To 10 reasons cognitive information is delivered better online Learning online What you cannot do online How young people learn online The brain and learning online Unit 2: Building your online course The 10 step model How knowledge is organized online Building online content Creating audio and video presentations Development time and cost Unit 3: Teaching your online course Facilitating online discussions Creating a safe online learning environment Responding to student questions and needs How much time you should spend online Evaluating your online course Unit 4: Creating assessment and measuring online learning Designing online assessment Multiple assessments Assessment as a learning tool Grading in the 21st century Best practices in online teaching -
Advanced Web Design
Responsive Web design enables Web designers and developers to build and maintain a single website to serve all kinds of devices sizes: smartphones, tablets, laptops and more. Prerequisite: Intermediate Web Design - This course may be taken individually or as part of the Certificate in Web Design Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Responsive Web Design Planning your layout Creating HTML containers, content, and links Unit 2: Responsive Web Design - Styling Creating and styling the layout with CSS Creating a menu system Styling headings, body text, and footers Unit 3: Responsive Web Design – Styling the Navigation & Making Adjustments Making layout adjustments for different screen sizes Swapping high-resolution graphics for Retina displays Making sure content is printable Where to go for more information Unit 4: Responsive Web Design / Additional Frameworks What is Bootstrap Creating a basic template Reviewing basic styles and typography Where to go for more information -
Beginning Conversational Spanish (Online)
Designed for beginners, we will have you speaking and reading Spanish in no time. You will practice the basic building blocks of the language and common idiomatic expressions. You will know enough vocabulary and grammar for simple conversations, and you will learn how to ask and answer questions. Whether you speak some Spanish and need a refresher, or no Spanish, you will complete the course with the skills to communicate in Spanish. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: The alphabet: Vowels and consonants Ser and Estar How to Ask Questions Vocabulary Unit 2: Colors, countries and numbers Colors Countries and Nationalities Numbers Unit 3: More vocabulary Telling Time The Calendar More Vocabulary Unit 4: Expressions Tener: To have Vocabulary and expressions with tener Estar: To Be Unit 5: Conjugation Conjugation of Regular Verbs AR Verbs ER Verbs IR Verbs Unit 6: Irregular verbs Hay Irregular Verbs Present Tense Stem-Changing Verbs Unit 7: The near future The Near Future Vocabulary Unit 8: Present progressive More Ar Verbs Vocabulary Present Progressive -
Bookkeeping Certificate
Are you ready to take control of your business finances? Whether you're an entrepreneur or looking to upskill, our Bookkeeping Certificate program will equip you with the knowledge needed to measure and manage your financial health. Don't be clueless when it comes to your money - even if you outsource your bookkeeping, understanding the process is crucial. Join us and learn the ins and outs of cash basis accounting for a thriving business. Bookkeeping Certificate courses must be taken in the below order (the classes build off each other) click link for course details:: Understanding Debits and Credits General Ledger and Month End Procedures Closing Procedures and Financial Statements Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ -
Boosting Your Website Traffic
Acquire the basic skills to boost your web site traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results. No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions as well. This course may be taken individually or as part of the Digital Marketing Certificate. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Why web site analysis works Why web site managers analyze their visitor traffic Creating goals and objectives for your web site Understanding the web site visitor experience How data analysis can improve web site outcomes Unit 2: How Google Analytics functions Setting up Google Analytics accounts Analyzing traffic sources and visitor traffic Redesigning pages to improve retention Testing web site versions with Google Optimizer Unit 3: Search Engine Optimization Understanding how page ranking and positions are determined Redesigning the title bar, alt tags, heading area, and links your URL Keyword density and rewriting web page copy Strategies to improve your page rank Unit 4: Moving to Web 2.0 Generation Y and the Web 2.0 Attitude Developing user-created content Creating interactive web sites The future of web sites -
Business Writing
Acquire the skills you need to develop and refine your business writing communication. Learn the best practices for crafting professional and effective business documents. Discover how to avoid grammatical errors and pitfalls, and gain principles that will benefit you for years to come. By taking this course, you will be equipped with the tools to improve your business writing and enhance your career success. This class can be taken individually or as part of the Certificate in Business Writing Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Writing as a process Audience, Purpose, and Medium Outlining for Successful Writing Organization Models (Choosing a Model that Works) Principles of Business Communication Unit 2: Written communication in the workplace Writing Reports (formal and informal) Drafting and Revision Writing the First Draft Constructing Openings and Closings that Work Unit 3: Writing a proposal Writing for Your Readers Writing Effective Content Safeguarding Users Ethical Considerations Unit 4: Collaborative writing and research Research and Team Writing Collaborating Across Departments Working Through Conflict -
CSS Fundamentals
In this introductory course, you will learn how to style web pages using Cascading Style Sheets (CSS) coding language. Topics include using inline, internal, and external CSS, web typography, formatting text, working with web colors, using Google fonts, working with id and class selectors, working with elements, creating page layouts using elements, and CSS box model. Prerequisite: HTML Fundamentals - This class may be taken individually or as apart of the Coding Certificate Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Unit 1: Getting to Know CSS about CSS CSS syntax CSS types working with internal CSS styling text styling links styling lists styling tables Unit 2: Using External CSS working with external CSS sheets styling a multi-page website Google fonts Web colors Unit 3: div Elements id Selectors introduction to elements floating elements Clearing Unwanted Floated Elements web page layout using elements Unit 4: More about div Elements centering a web page CSS box model resetting margins and paddings class selectors inline CSS tag -
Cash is King
Cash is arguably the most important factor in business success. D&B reports that 90% of all small business failures are due to poor cash flow. As a non-financial manager, you make a difference in day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash, and find out your role in cash flow success. This class can be taken individually or as part of the Certificate in Accounting and Finance for Nonfinancial Managers Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class Details: Unit 1: Cash flow strategies Why cash is so important in business What are the cash-critical stages in business What internal sources of cash are possible What potential external sources of cash there are Unit 2: Reporting and evaluating cash flow Review of the Cash Flow Statement Review of Projected Cash Flow Report What the Cash Cycle communicates What improvements can be made to shorten the cash cycle Calculating cash cycle Unit 3: Projecting cash needs How much cash the business needs When cash injections are needed Which cash needs will internal sources be able to cover Which cash needs must be met through external sources Making comparisons with other businesses in the same industry Unit 4: Funding requests What debt sources of cash are possible What are the potential equity sources of cash What requirements different funding sources have Making a pitch to investors Approaching potential lenders for financing -
Certificate in Accounting and Finance for Non-Financial Managers
Successful professionals in the workplace use financial information to aid effective decision making. The Certificate in Accounting and Finance for Non-Financial Managers explains financial concepts and accounting processes utilized in most businesses. It provides practical techniques that increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle, and use financial information in decision making. Analyze resource allocation, evaluate financial performance, and maximize cash flow. Learn how to assess and analyze business reports to make smart decisions about budgeting, setting goals, and assessing performance within your area of influence. Courses (click link for details): Accounting and Finance for Non-Financial Managers Cash is King Financial Analysis and Planning for Non-Financial Managers Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ -
Certificate in Basic Game Design
This Certificate offers you an introduction to the use of games for business purposes. Learn the basics of designing both video and analog games, with a focus on games beyond entertainment. In the first course, Explore game design resources, mechanics, and verbs used in different games. Develop game ideas and understand how to work with game developers. In the second course, discover the basics of the video game design process, main video game genres, and use a game development application to start creating games. Completing this Certificate in Basic Game Design will equip you with knowledge and skills to create games and understand game design. Courses must be taken in order: Introduction to Game Design Intermediate Video Game Design Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ -
Certificate in Business Writing
Begin by understanding the format, construction, and successful techniques of writing good business reports and proposals. Improve your skills with editing and proofreading. Discover what good journalists know and learn how to write a news story, press release, or other publicity notice that stands out in the workplace. Enhance your career by mastering critical communication skills that will help you move forward and stand out in your organization. Courses (click link for details): Business Writing Effective Copywriting Writing News and Press Releases Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ -
Certificate in Customer Service
In today's business world, customer service plays a crucial role in every organization's success. As technology advances, the need for human interaction with customers becomes even more critical. Whether it's retaining customers, serving your audience, or converting potential inquiries into sales, good customer service is now essential. Improve your customer service skills to advance your career, enhance productivity, and contribute to your organization's success. Discover exceptional techniques for customer service that are not found anywhere else. Courses (click link for course details): Keys to Customer Service Extraordinary Customer Service Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ -
Certificate in Data Analysis
Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned. Students need to have an understanding of Microsoft Excel to complete this certificate. This Certificate must be taken in the following order: Introduction Intermediate Advanced Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ
