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Workplace Communication: Management in the 21st Century (Online at your own pace)


Adult Enrichment / Business & Consumer -
Online Certificates and Courses 2026

Move your management style and abilities to the cutting-edge of successful practice. Shatter issues and meet both organizational goals and employee satisfaction and productivity. Take advantage of your opportunity to develop new strategies to enhance your management skills. Conquer a new management skillset that will last a lifetime. Advance from challenges to solutions for your organization, and your career.

Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ


Class details:

Management in the 21st Century
Unit 1: Principles of collaboration in management
    Defining principles of collaboration
    Emotions, self-mastery and collaboration
    Redirecting teams and group collaboration
    Conflict management and facilitation
Unit 2: Relationship building
    Building relationships fundamentals
    Renegotiating failed relationships
    Managing collaborative potentials
Unit 3: Strategies to tap into group collaborative potential
    Harnessing collaborative energy
    Responsible communication
    Managing collaboration for performance
Unit 4: Your action plan for collaborative management
    Setting your management goals
    Identify and utilize collaborative resources
    Creating a collaborative management action plan


Instructor

William A Draves


William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.


In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

William A Draves


William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.


In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

Sally Klauss


Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.

OE-21162a-ugc-W26

  Sally Klauss , William A Draves


Online
Sun-Sat, Mar 2 - Mar 27
12:01 AM - 11:59 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
OE-21162b-ugc-S26

  Sally Klauss , William A Draves


Online
Sun-Sat, May 4 - May 29
12:01 AM - 11:59 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Mar. 18th at 9:00 AM
OE-21162c-ugc-SU26

  Sally Klauss , William A Draves


Online
Sun-Sat, Jul 6 - Jul 31
12:01 AM - 11:59 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Mar. 18th at 9:00 AM
OE-21162d-ugc-F26

  Sally Klauss , William A Draves


Online
Sun-Sat, Oct 5 - Oct 30
12:01 AM - 11:59 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 595 00
Registration begins  
Aug. 26th at 9:00 AM