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Workplace Communication: Using Personality Profiles for Better Work Performance (Online at your own pace)


Adult Enrichment / Business & Consumer -
Online Certificates and Courses 2026

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.

Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ


Class details:

Using Personality Profiles for Better Work Performance
Unit 1: Understanding the DiSC Profile
    Getting to know the four styles of the DiSC profile
    Dominance
    Influence
    Steadiness
    Compliance
Unit 2: Communicating effectively with each style
    Understanding preferences for communicating
    The most effective and influential communicators
    Knowing how to reach and be understood by others
    Insights into barriers that each style has,
    Clarifying detractors and enhancements for each style
Unit 3: Increasing your Success Part 1
    In depth analysis of the D and I behavioral styles from the DiSC profile
    Creating action plans for D and I styles
Unit 4: Increasing your Success Part 2
    Analyzing the other two behavioral styles from the DiSC profile: S and C
    Developing action plans for S and C styles 

Instructor

William A Draves


William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.


In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

William A Draves


William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.


In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands

Sally Klauss


Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.

OE-21163a-ugc-W26

  Sally Klauss , William A Draves


Online
Sun-Sat, Feb 2 - Feb 27
12:01 AM - 11:58 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
OE-21163b-ugc-S26

  Sally Klauss , William A Draves


Online
Sun-Sat, Apr 6 - May 1
12:01 AM - 11:58 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Mar. 18th at 9:00 AM
OE-21163c-ugc-SU26

  Sally Klauss , William A Draves


Online
Sun-Sat, Jun 1 - Jun 26
12:01 AM - 11:58 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00
Registration begins  
Mar. 18th at 9:00 AM
OE-21163d-ugc-F26

  Sally Klauss , William A Draves


Online
Mon-Sat, Sep 8 - Oct 2
12:01 AM - 11:58 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 595 00
Registration begins  
Aug. 26th at 9:00 AM